Status pages
Replace long email threads with a single, public link. Share real-time service status, set expectations during incidents, and reduce inbound tickets.
Give stakeholders one place to check the latest status. Post short updates to keep communication consistent (incident timeline is roadmap beyond Step 1).
Publish separate pages per service so clients immediately know what’s affected (website, API, portal, checkout, etc.).
Let clients stay informed without emailing your team. Subscriptions can evolve from simple links to email/RSS/other channels as the product grows.
Make the page feel client-ready with your logo and a clean, minimal layout — so updates look intentional, not improvised.
Host on a domain you control (e.g. status.yourcompany.com) for trust and clarity. Custom domain support can be rolled out progressively.
Show what happened and when. Even without a full incident timeline, basic uptime history builds trust and reduces repeat questions.
Why status pages reduce support load
- • Clients stop asking “is it just me?” — they can self-check.
- • Your team shares one consistent message while fixing the issue.
- • You can communicate what’s impacted (and what isn’t).
- • After the incident, the page remains as a simple record.
FAQ
For MSP workflows, multiple usually works best: one page per service/component (website, API, client portal). It’s clearer for clients and faster for your team during an incident.
Keep it short: what’s impacted, what you’re doing, and when you’ll post the next update. Even a small cadence (every 30–60 minutes) reduces follow-up tickets.
Yes — the goal is to let stakeholders stay informed without emailing your team. Subscription channels can be introduced in phases (starting simple, expanding as needed).
That’s the direction: a client-ready look with your logo and the option to host on a trusted domain like status.yourcompany.com. If anything is gated in early steps, the page still provides immediate value with a clean public link.